Return & Refund Policy

Last updated: August 2026

7-Day Return Window

We accept returns of unopened, sealed products within 7 days of receipt. To initiate a return, contact us via WhatsApp at +923174900576 with your order details and reason for return.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please photograph the packaging and contents immediately and send the photos to us via WhatsApp. We will arrange a free replacement shipment at no cost to you.

Items Not Eligible for Return

How to Start a Return

Message us on WhatsApp with your order number, the reason for the return, and a photo of the unopened product and its packaging. We'll confirm eligibility and send you a return shipping address, usually within a few hours. Please hold onto your original shipping receipt until your refund is confirmed, as some couriers require it for return processing.

Refund Process

Once we receive your returned item and verify its condition, we process your refund within 5–7 business days via the same payment method used for the original order. Bank and card refunds can take a few additional business days to appear on your statement depending on your bank's processing time — this part is outside our control once the refund is issued on our end.

Return shipping costs for change-of-mind returns are the customer's responsibility. For items that arrived damaged, defective, or incorrect, we cover all return shipping costs and arrange a free replacement or full refund, whichever you prefer.

International Returns

Because we ship worldwide via UPS and FedEx, return timelines vary by destination. Customers in Saudi Arabia, UAE, Kuwait, Qatar, Oman, and Bahrain typically see return transit times of 3–5 business days; returns from outside the GCC may take 7–14 days depending on customs processing in your country. We'll provide a tracked return label or address as part of the return confirmation.

Customs & Refused Deliveries

We provide complete pharmaceutical documentation to support GCC customs clearance. In cases where a package is refused by customs despite correct documentation, please contact us immediately via WhatsApp so we can assist — this is treated the same as a standard return once the package makes its way back to us, and does not count against your 7-day return window.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it. Orders that haven't yet shipped can be cancelled and refunded in full. Once an order has shipped, it falls under the standard return process above rather than cancellation.

Contact for Returns

WhatsApp: +923174900576 · Email: info@gulfdermacare.com · We respond within hours.