Return & Refund Policy

Last updated: August 2026

7-Day Return Window

We accept returns of unopened, sealed products within 7 days of receipt. To initiate a return, contact us via WhatsApp at +923174900576 with your order details and reason for return.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please photograph the packaging and contents immediately and send the photos to us via WhatsApp. We will arrange a free replacement shipment at no cost to you.

Items Not Eligible for Return

• Opened or used products
• Products where the seal has been broken
• Products returned after 7 days of receipt
• Products damaged due to improper storage by the customer

Refund Process

Once we receive your returned item and verify its condition, we process your refund within 5–7 business days via the same payment method used for the original order.

Customs & Refused Deliveries

We provide complete pharmaceutical documentation to support GCC customs clearance. In cases where a package is refused by customs despite correct documentation, please contact us immediately via WhatsApp so we can assist.

Contact for Returns

WhatsApp: +923174900576 · Email: info@gulfdermacare.com · We respond within hours.